Return & Exchange Policy
We know you're going to love our fantastic selection, super-low prices, and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee.
If for any reason you are not 100% satisfied with your purchase, you may return the undamaged and unworn item in its original condition within 30 days from the ship date for a full refund* (excludes any shipping fees from the original transaction).
Because our jewelry is handmade-to-order, accounts with high volume returns (more than 2) will receive a restocking fee of 10% for each piece on every returned order.
*Personalized engraved pieces** are also subject to a 10% restocking fee.
**Monogram pieces (e.g. signet rings, initial pendants, etc.) are non-refundable.
Custom-made orders may be non-refundable or only eligible for a partial refund. (30 Day guarantee does not apply to orders outside the United States.)
Within 90 days of the ship date, customers are eligible for the following services:
- One free exchange for the same product in a different ring size (if applicable) or for a product of equal or higher value (excludes custom orders).
- Free ring sizing (limited to the ring’s sizing capacity).
- Free refinishing. Includes cleaning, polishing, and rhodium.
How to Return or Exchange
- Click Here.
- Fill in your email address and order number.
- Indicate which item and whether you would like to refund or exchange it.
- Specify the reason for your return/exchange.
- Print out your shipping label and send it over!
- When we receive the package, the product is inspected, checked for damages, and tested to verify authenticity. This may take approximately 7 business days.
- Any shipping fees that may have applied to the original transaction are non-refundable. Please allow at least 5-10 business days depending on your bank for your credit to appear on your statement after it has been processed.
Maintenance & Repairs
All customers are eligible to send in their Kobelli jewelry every six months to a year for tightening, refinishing or cleaning at no cost.
Customers are only responsible for the shipping charges. We also offer low cost pre-paid labels to customers who would like to save on shipping. Shipping costs $25 per label.
If additional repairs are needed, we can take care of them at very reasonable rates. Please contact us at email@example.com or (800) 432-3222.
Please contact us with any other questions that you may have at firstname.lastname@example.org or by phone (800) 432-3222.