Shipping & Delivery
- All orders within the US receive free standard UPS ground shipping with adult signature required.
- All orders over $500 will receive free UPS Expedited shipping with adult signature required (exclusions apply to PO Box and APO/military base addresses [see below]).
- All orders are shipped with a UPS tracking number.
- All orders with a US PO Box shipping address is shipped via USPS Priority Mail or USPS Express Mail. Please allow 2-5 business days for delivery.
- All orders with a military base shipping address is sent via USPS Priority Mail. Delivery time may vary between 1-8 weeks depending on your customs/receiving department.
- All orders placed before 9 a.m. PST on a business day will be shipped out the following business day, not including processing time. Please allow 1-3 business days for processing time because every jewelry item is made to order, an additional 3-5 business days for any certified pieces and men's bands, and 2-4 days for platinum/18 karat.
- For custom pieces, please allow at least 2 weeks for production time. For rushed delivery, please contact us at firstname.lastname@example.org or (800)432-3222.
- Kobelli ships worldwide through Globalshopex, which supports Visa, Mastercard, Amex, Discover, Diners Club, PayPal, MoneyGram, Western Union, Safety Pay, AliPay, & Bank Transfer.
- All orders placed via Globalshopex will come with a separate order confirmation via Globalshopex. This order confirmation will include all charges as well as any tracking information including the carrier of the package.The international shipping cost will be calculated and guaranteed during the Globalshopex checkout. It is calculated based on service level, number of items purchased, the weight of the item(s), the destination country, and all applicable duties & taxes.
- Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used by the countries Globalshopex supports, and the Value Added Tax (VAT) rates set by the destination country.