- Customers have the option to pay for shipping insurance to protect their package from loss, damage, and/or theft.
- All orders over $500 will receive free UPS 2-Day Expedited shipping with an adult signature requirement (exclusions apply to PO Box and APO/military base addresses [see below]).
- All orders are shipped with a tracking number.
- All orders with a US PO Box shipping address is shipped via USPS Priority Mail or USPS Express Mail. Please allow 2-5 business days for delivery.
- All orders with a military base shipping address is sent via USPS Priority Mail. Delivery time may vary between 1-8 weeks depending on your customs/receiving department.
- All orders placed before 9 a.m. PST on a business day will be shipped out the following business day, not including processing time. Please allow 1-3 business days for processing time because every jewelry item is made to order, an additional 3-5 business days for any certified pieces and men's bands, and 2-4 business days for platinum and/or 18 karat.
- For custom pieces, please allow at least 2 weeks for production time. For rushed delivery, please contact us at firstname.lastname@example.org or (800)432-3222.
- The international shipping cost will be calculated and guaranteed at checkout. All of the prices already include customs taxes, duties and fees to prevent shipment delays in customs overseas. It is calculated based on service level, number of items purchased, the weight of the item(s), the destination country, and all applicable duties & taxes.
- Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used, and the Value Added Tax (VAT) rates set by the destination country.
- If you don't see the country you're looking for on the list, you may contact us directly and we will help you find a solution as some countries unfortunately prohibit packages that contain jewelry made and shipped from the US.