We certify that the Moissanite gemstone you have received is a genuine Kobelli Moissanite unless otherwise stated. Our moissanite jewelry is handcrafted with precious metals by skilled artisans in our Los Angeles, California headquarters. At Kobelli, our goal is for you to be our customer for life, so standing behind our products is our number one priority. Every Kobelli piece is created with love and covered by a limited lifetime warranty so you can rest assured that your jewelry is covered.
At Kobelli we stand behind the quality and craftsmanship of our products and include a lifetime warranty, to the original purchaser, covering manufacturing defects on all jewelry. If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.
The terms of our limited
lifetime warranty are as follows:
The Limited Warranty is effective as of the date of purchase. For jewelry, within the 12 months and lifetime for Moissanite gems.
This Limited Warranty covers optical properties of the moissanite stone including brilliance and fire, and the physical integrity of the moissanite stone including chipping, breaking, scratching, and abrasions. It does not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your moissanite gem(s) or jewelry piece.
All Kobelli jewelry should be handled exclusively through our headquarters meaning that if any work is done on the jewelry by anyone other than the jewelers in our Los Angeles workshop, this warranty is null and void. “Any work” includes and means even operations such as sizing, polishing, and tightening of stones. Kobelli reserves the right to repair or replace the warranty jewelry item with a new item.
You will be responsible for any cost of shipment of your jewelry/gems to Kobelli, and Kobelli will not be responsible for any damage or loss during shipment. Items purchased directly from Kobelli.com will receive a free shipping label within the first 90 days of purchase.