U.S. only. Shortened time on Last Chance deals, loose stones, and Kobelli Grown. Shipping cost on us*

If for any reason you are not 100% satisfied with your purchase, you may return the undamaged, unworn item and any jewelry boxes or certifications** that came with the order in its original condition within 30 days for regular items; 7 days for Last Chance deals and loose diamonds; or 14 days for certified Kobelli Grown diamonds, from the order ship date for a full refund (excluding shipping) or free exchange.

Due to the high cost of processing orders and creating each piece made-to-order, exceptions apply:

• Accounts with high volume returns and/or cancellations including changing the item after production begins will receive a minimum restocking fee of 10% on the third item onwards.

• Personalized engraved pieces are subject to a 10% restocking fee.

• Monogram pieces (e.g. signet rings, initial pendants, etc.) are non-refundable.

• Custom-made orders are non-refundable.

• International orders are subject to a 10% restocking fee.

• Orders that are cancelled by the customer or by our fraud protection team are subject to a 5% restocking fee (domestic) or 10% restocking fee (international) for processing.

• *Because of our exceptionally low prices on clearance items, customers are responsible for shipping costs on Last Chance Deal exchanges.

• Must receive the shipping label from Kobelli to receive the free shipping offer.

Free exchange qualifies for the same product in a different ring size or metal color (if applicable) or for a product of equal or higher value in which customers will pay the difference. Ring size exchanges are limited to the ring's sizing allowance and limited to stock availability when resizing the original piece is not possible. Sizing may be either performed on the original ring or fulfilled by producing a brand new ring at Kobelli's discretion. Custom orders do not qualify for returns or exchanges.

**When applicable, failure to return the undamaged jewelry box(es) and certificate(s) that came with the original order will result in the value of the missing items being deducted from the refund.

Get your free shipping label (kobelli.com/pages/rma)

We are located in Los Angeles, California and ship worldwide with a few exceptions. Please contact us if you have trouble placing an order to your country.

We offer free standard shipping for orders within the US and expedited shipping at a fee.

All packages are shipped with adult signature required.

Orders placed before 9 a.m. PT on a business day will begin processing same day. Please allow 3-5 business days production time and an additional 2 months for men's bands over $200.

Custom orders take on average of 1 to 2 weeks production time, but may take longer depending on the complexity and sourcing of materials. We will keep you informed throughout the process.

International shipping is charged at checkout and is exclusive of customs taxes, fees, and duties, which are due upon delivery. Customers are responsible for any fees that incur during shipment and delivery.

Taxes and duty (or customs tariffs) are set by the destination country customs authorities and are determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used, and the Value Added Tax (VAT) rates set by the destination country.

If you don't see the country you're looking for on the list, you may contact us directly and we will help you find a solution as some countries unfortunately prohibit packages that contain jewelry made and shipped from the US.

Customers pay for shipping both ways unless covered by the returns/exchanges policy (see above).

Within 90 days of the ship date, customers may return their ring(s) for free resizing, limited to the ring's sizing allowance and limited to stock availability in the event that resizing the original piece is not possible. Sizing may be either performed on the original ring or fulfilled by producing a brand new ring at Kobelli's discretion.

Fill out the services request form to get started

TIP: Refer to the policy above to check if your order qualifies for free exchanges, in which case you may initiate the sizing process as an exchange to receive a Kobelli shipping label; otherwise, customers are responsible for shipping costs both ways. See Size Guide for help in finding the right size.

Customers pay for shipping both ways

After 90 days, items are still eligible for resizing, limited to the ring's sizing capacity and availability and excluding Last Chance items. Customers are responsible for shipping both ways and will be charged a fee for the resizing. Kobelli reserves the right to replace the ring with a new one at our digression. Please let us know ahead of time if you need the original ring, but keep in mind it may limit our capabilities and the customer is still responsible for shipping if we need to send it back with no work done.

Other services we offer include:

• Engraving: Limited to the space available on the jewelry item and typically completed within 2 days. Engraved pieces are subject to a restocking fee if returned.
• Diamond and gemstone resetting: Remounting or resetting refers to the process of placing your diamond or fine gemstone into a new piece of jewelry.
  Over years of wear, the metal and prongs can become damaged putting your center stone at risk.
  Sometimes a repair is all that is needed, and in other cases resetting your stone into a new mounting is ideal for both safety and security.
  In addition, if you ever feel like your piece of jewelry is outdated here is your option to remake it into something new!
• Prong replacement and prong re-tipping: Re-tipping is the process of rebuilding prongs that are worn, but not worn out. The bench jeweler – keeping the stone in place – uses a high melting solder to affix a wire or metal bead(matching the prong's alloy and slightly exceeding its dimensions) over the top of the worn prong and fashions a new one.
• Rhodium plating: Rhodium plating is a metal deposition process used to coat materials with a decorative and protective layer of rhodium. Rhodium is a silver-white hard metal often found in platinum ores and it is the most expensive precious metal. This noble metal imparts an extremely bright and hard wearing finish when applied as plating. When applied as a thin plate, it affords a durable finish of exceptional brightness. Rhodium finishes can greatly enhance the appearance and longevity of any metal to which they are applied.
• Soldering of rings and other jewelry: A popular choice for wedding sets to keep them together.
• Stone tightening: Over time, prongs may wear down and stones may become loose. If you feel your stones are loose, reach out to us for tightening.
• Refinishing and polishing: All Kobelli jewelry is eligible for free yearly maintenance, which includes refinishing your Kobelli piece. Keep in mind sending it in too often will slowly wear down the piece, so this should only be done when necessary. Customers are only responsible for shipping.
  
  Fill out the services request form to get started

We love assisting customers in trading in their old Kobelli jewelry for something new!

1

Schedule a meeting or email us at info@kobelli.com to discuss the details. Whether you want to upgrade your center stone or trade-in your old ring for a completely new piece, the choice is yours.

Ship your old Kobelli jewelry to us. Upon delivery, we will conduct a thorough inspection to ensure you receive the appropriate store credit for your item(s) based on your original order item subtotal and minus a minimum restocking fee of 25% or higher depending on the current condition. Example: if your item subtotal was $1000 before taxes after discounts, your maximum store credit is $750 if the item is in good condition. Once inspections are complete, you will receive store credit towards the new purchase.

2

Choose from an existing style or design your ring. Share your inspirations and preferences with our Kobelli jewelry consultant.

Once your selections are complete, we will send you an invoice with the store credit applied. Store credit must be used in one transaction, Any unused credit after the new order is placed will be forfeited.

3

Once payment is received, we will order the stone and start the 3D CAD if model customizations are needed, which will give you an idea of the finished product. Upon your approval, production begins!

Production time is usually 5-10 business days or more during busy seasons. Extra time may be needed depending on the complexity of the materials sourcing. After completion, your ring will be shipped insured with signature required to your doorstep within 2 business days for orders in the US!

Our jewelry is handcrafted using precious metals, diamonds, moissanite, and other gemstones by skilled artisans in our Los Angeles, California headquarters. Every piece is unique and may vary slightly in dimensions as it undergoes the setting and polishing stage.

At Kobelli, we stand behind the quality and craftsmanship of our products and include a 12-month warranty from the date of purchase to the original purchaser, covering manufacturing defects on all jewelry. Should you need more coverage and protection for your item, we do offer Extend warranty plans available for purchase during checkout or for a limited time post-purchase.

If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.

The terms of our manufacturer warranty are as follows:

The warranty is effective as of the date of purchase within the first 12 months.
The warranty covers optical properties of the center stone, such as diamond and moissanite, including brilliance and fire, and the physical integrity of the stone and setting including chipping, breaking, scratching, and abrasions.
The warranty does not cover damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your diamond(s), moissanite, or jewelry piece.
All Kobelli jewelry should be handled exclusively through our headquarters.
If any work is done on the jewelry by anyone other than the jewelers in our Los Angeles jewelry workshop, this warranty is rendered null and void. “Any work” includes and means operations such as sizing, polishing, cleaning, redipping in rhodium, soldering, and tightening of prongs.
Kobelli reserves the right to repair or replace the warranty jewelry item with a new item.
You will be responsible for any cost of shipment of your jewelry/gem(s) to/from Kobelli. Kobelli is not responsible for any damage or loss during shipment.