RESOURCES

Click on each tab below for details.

We know you're going to love our fantastic selection, super-low prices, and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee.

 

Free 30 Day Returns/Exchanges

U.S. only. Shortened time on Last Chance deals, loose stones, and Kobelli Grown. Shipping cost on us1

If for any reason you are not 100% satisfied with your purchase, you may return the undamaged, unworn item and any jewelry boxes or certifications2 that came with the order in its original condition within 30 days for regular items; 7 days for Last Chance deals and loose diamonds; or 14 days for certified Kobelli Grown diamonds, from the order ship date for a full refund (excluding shipping) or free exchange.

See exceptions below:

Because our jewelry is handmade-to-order and we do pay a fee for every transaction, accounts with high volume returns and/or cancellations (more than 2) will receive a minimum restocking fee of 10%.

• Personalized engraved pieces are subject to a 10% restocking fee.

• Monogram pieces (e.g. signet rings, initial pendants, etc.) are non-refundable.

• Custom-made orders are non-refundable.

•1 Because of our exceptionally low prices on clearance items, customers are responsible for shipping costs on Last Chance Deal exchanges.

• Must receive the shipping label from Kobelli to receive the free shipping offer.

Free exchange qualifies for the same product in a different ring size or metal color (if applicable) or for a product of equal or higher value in which customers will pay the difference. Ring size exchanges are limited to the ring's sizing allowance and limited to stock availability when resizing the original piece is not possible. Sizing may be either performed on the original ring or fulfilled by producing a brand new ring at Kobelli's discretion. Custom orders do not qualify for returns or exchanges.

2 When applicable, failure to return the undamaged jewelry box(es) and certificate(s) that came with the original order will result in the value of the missing items being deducted from the refund.

Get your free shipping label (kobelli.com/pages/rma) to get started:

Free 90 Day Ring Resizing

Customers pay for shipping both ways unless covered by the above exchange policy.

Within 90 days of the ship date, customers may return their ring(s) for free resizing, limited to the ring's sizing allowance and limited to stock availability in the event that resizing the original piece is not possible. Sizing may be either performed on the original ring or fulfilled by producing a brand new ring at Kobelli's discretion.

Use the form below to get started.

TIP: Refer to the policy above to check if your order qualifies for free exchanges, in which case you may initiate the sizing process as an exchange with the "GET LABEL" button and receive a Kobelli shipping label; otherwise, customers are responsible for shipping costs both ways. See Size Guide for help in finding the right size.

 

Free Lifetime Maintenance

Customers pay for shipping both ways.

Your Kobelli jewelry qualifies for free maintenance including tightening, cleaning, polishing, and rhodium once a year. Customers are responsible for shipping costs both ways. Please keep in mind sending your jewelry in for polishing too often may affect the integrity of the piece, so we do recommend sending it in only when necessary or specify that you only want to opt for cleaning.

Use the form below to get started.

 

Resize Repair and Services Form

Customers pay for shipping both ways unless covered by the exchange policy above.

See the services tab for what we offer outside of resize and maintenance. You can contact us at info@kobelli.com (800) 432-3222 for more details or get started by following the instructions below:

Send your Kobelli jewelry to the address below in a secure box (no envelopes and no styrofoam, please!) with a note stating the information below. You may use your own shipping or purchase an insured label from us for $50. Email info@kobelli.com if you would like to purchase a label from us.

1. Order number:                                                                                                                  
2. Service request:                                                                                                              
3. Phone number:                                                                                                                
4. Email address:                                                                                                                  
5. Preferred shipping address where someone will be available to sign for the return package:

                                                                                                                  

                                                                                                                 

                                                                                                                 

IMPORTANT: Any packages received without a note and clear instructions may not be processed.
Once the item(s) arrives at our office, we will assess the condition of the jewelry. An electronic invoice will be sent to you before we begin work including $50 return shipping insured for the full value of your item(s). Additional charges are determined based on the work needed.

Online Fulfillment Repairs/Exchanges
801 S. Flower St.
3rd Floor
Los Angeles, CA 90017

Kobelli is not responsible for any loss or damage during transit.

In the event that the wrong item is sent to us, we will reach out immediately to inform the customer that an item was sent to us in error. If we do not hear back within 30 days with a prepaid shipping label to send the item back to the sender, we will have to consider the item forfeited.

Kobelli reserves the right to refuse a return/exchange of any item that does not meet the above requirements.

Policy may change without notice.

1

Schedule a meeting or email us at info@kobelli.com to discuss the details. Whether you want to upgrade your center stone or trade-in your old ring for a completely new piece, the choice is yours.

Ship your old Kobelli jewelry to us. Upon delivery, we will conduct a thorough inspection to ensure you receive the appropriate store credit for your item(s) based on your original order item subtotal and minus a minimum restocking fee of 25% or higher depending on the current condition. Example: if your item subtotal was $1000 before taxes after discounts, your maximum store credit is $750 if the item is in good condition. Once inspections are complete, you will receive store credit towards the new purchase.

2

Choose from an existing style or design your ring. Share your inspirations and preferences with our Kobelli jewelry consultant.

Choosing the stone. For custom orders, we will send you a list of lab grown diamond stones to choose from to complete the design. Prefer a natural diamond or other precious gemstone? We can do that as well!

Once your selections are complete, we will send you an invoice with the store credit applied. Store credit must be used in one transaction, Any unused credit after the new order is placed will be forfeited.

3

Once payment is received, we will order the stone and start the 3D CAD if model customizations are needed, which will give you an idea of the finished product. Upon your approval, production begins!

Production time is 5-7 business days or more during busy seasons. After completion, your ring will be shipped insured with signature required to your doorstep within 2 business days for orders in the US!

 

Learn more

Kobelli strives to provide excellent service to every customer and that holds true for all products, whether new or old, we ensure that your pieces are perfect for you. Kobelli is your number one choice for knowledgeable and reliable repairs and restoration! Repair estimates are complimentary and are completed by our expert jewelers. Whatever fixes or adjustments you may need, we'd love to help!

We offer the following services:

Custom orders

For more information head to our Custom Design page here or email custom@kobelli.com.

Engraving

We offer machine engraving, which is a cost effective and quick process. Typically, it is completed within 2 days. Engraved pieces are subject to a restocking fee if returned.

Ring sizing

Kobelli will resize your rings quickly, professionally, and affordably. Keep in mind, certain rings, especially those with channel-set stones, may be more difficult to size, or may not be sizable.

Diamond and gemstone resetting

Remounting or resetting refers to the process of placing your diamond or fine gemstone into a new piece of jewelry.

Over years of wear, the metal and prongs can become damaged putting your center stone at risk.

Sometimes a repair is all that is needed, and in other cases resetting your stone into a new mounting is ideal for both safety and security.

In addition, if you ever feel like your piece of jewelry is outdated here is your option to remake it into something new!

Prong replacement and prong re-tipping

Re-tipping is the process of rebuilding prongs that are worn, but not worn out. The bench jeweler – keeping the stone in place – uses a high melting solder to affix a wire or metal bead(matching the prong's alloy and slightly exceeding its dimensions) over the top of the worn prong and fashions a new one.

Rhodium plating

Rhodium plating is a metal deposition process used to coat materials with a decorative and protective layer of rhodium. Rhodium is a silver-white hard metal often found in platinum ores and it is the most expensive precious metal. This noble metal imparts an extremely bright and hard wearing finish when applied as plating. When applied as a thin plate, it affords a durable finish of exceptional brightness. Rhodium finishes can greatly enhance the appearance and longevity of any metal to which they are applied.

Others

  • Soldering of rings and other jewelry
  • Diamond replacement
  • Stone tightening
  • Refinish and polishing

Domestic

  • Customers have the option to pay for shipping insurance to protect their package from loss, damage, and/or theft.
  • Standard orders will receive free UPS 2-Day Expedited shipping with an adult signature requirement (exclusions apply to PO Box and APO/military base addresses [see below]).
  • All orders are shipped with a tracking number.
  • US PO Box shipping addresses are shipped via USPS Priority Mail or USPS Express Mail. Please allow 2-5 business days for delivery.
  • Military base shipping addresses are shipped via USPS Priority Mail. Delivery time may vary between 1-8 weeks depending on your customs/receiving department.
  • All orders placed before 9 a.m. PST on a business day will begin processing same day. Please allow 5-7 business days processing time and an additional 2 months for men's bands over $200.
  • For custom pieces, please allow at least 3-6 weeks of production time. For rushed delivery, please contact us at info@kobelli.com or (800)432-3222.

International

  • The international shipping cost will be calculated and guaranteed at checkout. Customers have the option to either pay customs taxes, fees, and duties upfront or to wait until the package arrives at the country of destination. Please, note that paying customs taxes, duties and fees beforehand may prevent shipment delays in customs overseas. It is calculated based on service level, number of items purchased, the weight of the item(s), the destination country, and all applicable duties & taxes. Kobelli does not cover the costs of customs taxes, fees, and duties.
  • Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used, and the Value Added Tax (VAT) rates set by the destination country.
  • If you don't see the country you're looking for on the list, you may contact us directly and we will help you find a solution as some countries unfortunately prohibit packages that contain jewelry made and shipped from the US.

 

Manufacturer's Warranty

Our jewelry is handcrafted using precious metals, diamonds, moissanite, and other gemstones by skilled artisans in our Los Angeles, California headquarters. Every piece is unique and may vary slightly in dimensions as it undergoes the setting and polishing stage.

At Kobelli, we stand behind the quality and craftsmanship of our products and include a 12-month warranty from the date of purchase to the original purchaser, covering manufacturing defects on all jewelry. Should you need more coverage and protection for your item, we do offer extended warranty plans available for purchase.

If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.

The terms of our manufacturer warranty are as follows:

  • The warranty is effective as of the date of purchase within the first 12 months.
  • The warranty covers optical properties of the center stone, such as diamond and moissanite, including brilliance and fire, and the physical integrity of the stone and setting including chipping, breaking, scratching, and abrasions.
  • The warranty does not cover damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your diamond(s), moissanite, or jewelry piece.
  • All Kobelli jewelry should be handled exclusively through our headquarters.
  • If any work is done on the jewelry by anyone other than the jewelers in our Los Angeles jewelry workshop, this warranty is rendered null and void. “Any work” includes and means operations such as sizing, polishing, cleaning, redipping in rhodium, soldering, and tightening of prongs.
  • Kobelli reserves the right to repair or replace the warranty jewelry item with a new item.
  • You will be responsible for any cost of shipment of your jewelry/gem(s) to Kobelli. Kobelli is not responsible for any damage or loss during shipment.

Moissanite Warranty

We certify that the Moissanite gemstone you have received is a genuine Kobelli Moissanite unless otherwise stated. Our moissanite jewelry is handcrafted with precious metals by skilled artisans in our Los Angeles, California headquarters. At Kobelli, our goal is for you to be our customer for life, so standing behind our products is our number one priority. Every Kobelli piece is created with love and covered by a limited lifetime warranty so you can rest assured that your jewelry is covered.

At Kobelli we stand behind the quality and craftsmanship of our products and include a lifetime warranty, to the original purchaser, covering manufacturing defects on all jewelry. If you, as the original purchaser, notice a manufacturing defect, we ask you to contact us promptly so we may evaluate and resolve as needed. We will gladly repair anything determined to be a manufacturing defect at no cost to you, and help you with any other questions in regards to non-warranty damage or upgrade needs you may have.

The terms of our limited lifetime warranty are as follows:

 

  • The Limited Warranty is effective as of the date of purchase. For jewelry, within the 12 months and lifetime for Moissanite gems.
  • This Limited Warranty covers optical properties of the moissanite stone including brilliance and fire, and the physical integrity of the moissanite stone including chipping, breaking, scratching, and abrasions. It does not cover: damage or defects as a result of or related to accidents, abuse, misuse, loss, or theft of your moissanite gem(s) or jewelry piece.
  • All Kobelli jewelry should be handled exclusively through our headquarters. If any work is done on the jewelry by anyone other than the jewelers in our Los Angeles workshop, this warranty is null and void. “Any work” includes and means even operations such as sizing, polishing, and tightening of stones. Kobelli reserves the right to repair or replace the warranty jewelry item with a new item.
  • You will be responsible for any cost of shipment of your jewelry/gem(s) to Kobelli. Kobelli is not be responsible for any damage or loss during shipment.

OTHER QUESTIONS

Please contact us with any other question that you may have at info@kobelli.com or by phone (800) 432-3222.