Frequently asked questions
Can I change or cancel my order?
Can I change or cancel my order?
Contact us immediately to avoid fees. If you change or cancel your order after we begin production, the order is no longer eligible for a full refund.
Can you exchange items?
Can you exchange items?
Yes, refer to our resources page for our exchange policy.
Which countries do you ship to?
Which countries do you ship to?
We are located in Los Angeles, California and ship worldwide with a few exceptions. Please contact us if you have trouble placing an order to your country.
How much does the shipping cost?
How much does the shipping cost?
We offer free standard shipping for orders within the US and expedited shipping at a fee.
What is your return policy?
What is your return policy?
US orders are eligible for 30 day returns. See our resources page for our full policy.
Do I have to create an account to order?
Do I have to create an account to order?
For enhanced security, we do require an account for checkout. It also helps our customers track their orders and makes for easier servicing in the future.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We do not have access to customer credit card or bank information used during checkout. Your payment is processed by your chosen payment method and not stored nor visible to Kobelli.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, as well as PayPal, Affirm, Klarna, and Amazon Pay.
